Pawtner App User Terms

This English text is a reference translation provided for convenience only. In the event of any discrepancy between the Chinese and English versions, the Traditional Chinese version prevails.

Welcome to the 毛股長 Pawtner APP (the "App") provided by Murci Co., Ltd. (the "Company"). Before subscribing to or using the App's services, please read the following terms (the "Terms") carefully. When you tap "I agree" or begin using the App's services, you are deemed to have fully read, understood and agreed to the Terms:

1. Account Registration and Security

(1) You must have full legal capacity, or have lawfully obtained the consent of your legal representative or assistant, before subscribing, registering, signing in or using the App's services. The Company bears no legal responsibility for misrepresentation.

(2) You must provide truthful and current personal data at registration; if it is wrong or changes, please update it promptly.

(3) Keep your registered account and password safe; any act performed under your account is deemed your own. If you discover your account has been misappropriated, please notify the Company promptly.

(4) Each account is for the registrant's personal use only and may not be lent, transferred or sold to others.

2. The App's AI Scan Service and Other Uses of Personal Data

(1) You agree that the bills, medication lists, blood test reports and other data you upload may be uploaded by the Company to third-party AI service providers for recognition processing under the Company's instructions (including the tasks the AI is to perform, format restrictions on the returned data, and how relevant medications are to be recognised and presented), and that the uploaded data and the processed information may be used to further improve the recognition results generated in future.

(2) Because such data may contain your personal data (name, phone number, address, etc.), the App uses an automatic masking feature by default: before transmitting the data to third-party AI service providers, your personal data is automatically masked. You may also choose to turn masking off.

(3) You agree that the Company may analyse all records you store in the App and produce statistical reports of various kinds (for example, the ten most common symptoms among pets) for use in the Company's marketing newsletters or other marketing content, and you agree that the Company may send marketing newsletters to your email address.

3. The App provides a data-sharing feature: you may use the App to share your pet's health records within a time range you specify (such as text, photos, videos and trend charts) with other App users. The sharing link is non-public and permanently valid, and can be viewed only by users signed in to the App. You manage (grant or remove) other users' viewing permissions yourself.

4. When using the App you must comply with local law, and you undertake never to:

(1) violate any law or public order and morals, or infringe the rights of others;

(2) use the App to distribute malicious programs or viruses, or engage in any conduct that may interfere with or damage the stable operation of the App's systems;

(3) use automated programs not approved by the Company to obtain the App's data or service content.

5. Intellectual Property

(1) The intellectual property rights in all content within the App (including but not limited to text, images, interface design and code) belong to the Company.

(2) The rights in content you upload to the App remain yours, but you agree that the Company may use it within the scope of providing the App's services.

6. Service Changes and Termination

(1) The Company reserves the right to change, limit or discontinue all or part of the App's services and features.

(2) If you breach the Terms or the law, or where there is a risk of infringement of the rights of the Company or others, the Company may, without prior notice, restrict features, or suspend or permanently cancel your account.

7. The App can be purchased only through the Apple App Store and Google Play. Payments and refunds for the App are handled under Apple's or Google's policies; the Company cannot process payments or refunds directly.

8. Disclaimers

(1) The Company is not a medical institution. The AI scan results, trend charts, image comparisons and other content provided by the App are records only; they are not medical advice and cannot replace the judgement of any professional veterinarian or other expert.

(2) Content provided by the App may be delayed, incomplete or not updated in real time due to data sources, system integrations or update timing; it is auxiliary reference only.

(3) The Company is not liable for any damage caused by errors in the data you provide or by other factors not attributable to the Company.

(4) The Company does not warrant that the App's services will be uninterrupted or error-free, nor that all problems can be corrected immediately.

(5) Where the App's services are temporarily or permanently interrupted due to system maintenance and upgrades, acts of God or force-majeure events (including but not limited to earthquakes, typhoons, epidemics, war, government acts, outages of third-party APIs or cloud services, and distributed denial-of-service attacks) or other factors beyond the Company's control, the Company bears no liability for damages, but will use its best efforts to restore service within a reasonable period.

9. The Company may amend the Terms at any time in response to operational needs or legal changes. Amended Terms will be announced in the App or notified to you through the system. If you continue to use the App after the Terms are amended, you are deemed to have agreed to the amended Terms.

10. Governing Law and Jurisdiction

(1) All matters relating to the Terms, and any matters not provided for herein, are governed by the laws of the Republic of China (Taiwan).

(2) Any dispute arising from the Terms or from use of the App shall be resolved through coordination with best efforts and in good faith. Failing resolution, you agree that the Taiwan Taipei District Court shall be the exclusive court of first instance.

11. If you have any questions about the Terms or your use of the App, please contact the Company by:

• Customer service email: hello@pawtner.me
• Official LINE account: @pawtner
• Official website: https://pawtner.me/