Pawtner App Privacy Policy

This English text is a reference translation provided for convenience only. In the event of any discrepancy between the Chinese and English versions, the Traditional Chinese version prevails.

Welcome to the 毛股長 Pawtner APP (the "App") provided by Murci Co., Ltd. (the "Company"). To help you understand how the Company collects, uses and protects the personal data you provide, please read the following carefully:

1. User Data Collection Notice

(1) Purpose of collection: to provide you with registration, subscription and use of the App's services.

(2) Categories of personal data: your name, gender, email address, and other data you provide such as bills, medication lists and blood test reports.

(3) Period, territory, recipients and means of use of personal data:

1. Period: the period during which the Company provides the App's services, and any retention period required by law.

2. Territory: within the Republic of China (Taiwan) and the regions of the parties the Company commissions to process its business.

3. Recipients: the Company, and the engineers, designers and other third parties who assist in developing, designing and providing the App's services.

4. Means: the internet, email, fax and written documents.

(4) You may exercise rights over your personal data under the Personal Data Protection Act and related laws, including: requesting to enquire about or review it, requesting a copy, supplementing or correcting it, ceasing its collection, processing or use, and deleting it.

(5) You are free to choose whether to provide personal data and other data such as your pet's medical records; however, if the data is insufficient or incorrect, some services may be unavailable or limited.

(6) Data retention

1. If you delete your account, the Company retains all of your data for 30 days; you may sign in again within those 30 days to restore it, after which it is permanently deleted.

2. If you delete an individual pet profile, the Company retains that pet's data for 7 days; you may restore it yourself in the App within those 7 days, after which it is permanently deleted.

2. The App's AI Scan Service and Other Uses of Personal Data

(1) You agree that the bills, medication lists, blood test reports and other data you upload may be uploaded by the Company to third-party AI service providers for recognition processing under the Company's instructions (including the tasks the AI is to perform, format restrictions on the returned data, and how relevant medications are to be recognised and presented), and that the uploaded data and the processed information may be used to further improve the recognition results generated in future.

(2) Because such data may contain your personal data (name, phone number, address, etc.), the App uses an automatic masking feature by default: before transmitting the data to third-party AI service providers, your personal data is automatically masked. You may also choose to turn masking off.

(3) You agree that the Company may analyse all records you store in the App and produce statistical reports of various kinds (for example, the ten most common symptoms among pets) for use in the Company's marketing newsletters or other marketing content, and you agree that the Company may send marketing newsletters to your email address.

3. The Company may amend this Policy at any time in response to operational needs or legal changes. The amended Policy will be announced in the App or notified to you through the system.

4. If you have any questions about this Policy or your use of the App, please contact the Company by:

• Customer service email: hello@pawtner.me
• Official LINE account: @pawtner
• Official website: https://pawtner.me/